Support information
Official support channels, response hours, and request categories for Med Syntegrate website and service inquiries.
Support channels
For support related to Med Syntegrate services and public policy pages, contact:
- Support: support@medsyntegrate.com
- General inquiries: connect@medsyntegrate.com
Response hours
Our team responds Monday to Friday during standard business hours (9:00 AM to 6:00 PM IST), excluding public holidays.
What to include in your request
To help us respond faster, include:
- a clear subject line,
- your registered email address or phone number,
- a short description of the issue or request,
- screenshots or references where relevant.
Support categories
We handle requests for:
- general company and website inquiries,
- account and service support,
- privacy, data rights, and deletion guidance.
Escalation
If you do not receive an initial response within 3 business days, please follow up on the same email thread and include "Follow-up" in the subject line.